TreeZone Booking Terms and Conditions

Prior to booking any TreeZone session it is important that you read through the following Booking Terms and Conditions to avoid potential disappointment on arrival at TreeZone.

– Payment must be made in full at the time of booking.

Participant Restrictions

It is the customer’s responsibility to ensure that all participants are:
– At least 8 years old.
– At least 1.1m tall (those under 1.3m will be restricted to the TreeCreeper Course).
– Less than 18st 12lb (120kg).
– Aware of what TreeZone involves and definitely want to take part.
– Sober and free from the influence of any other substances.

TreeZone reserves the right to cancel the session without a refund if it becomes obvious to us that any participants do not meet these requirements or if participants are behaving in a way that we believe may spoil the enjoyment of others.

Supervision of Youngsters

Under 12 year olds must have an adult on site for the duration of the session. 

Customer Cancellations

For bookings of 7 participants or less, cancellations must be made with at least 48 hours’ notice to receive a full refund or a reschedule. Cancellations made with less than 48 hours’ notice (including participants changing their mind on the day or during the session) will not be refunded.

For bookings of 8+ participants, cancellations must be made with at least 14 days’ notice to receive a full refund or a reschedule. Cancellations made with less than 14 days’ notice (including participants changing their mind on the day or during the session) will not be refunded.

Please make sure you arrive on time for your session. If you arrive late, we will try to accommodate you, however this may not be possible, and you will not be refunded

TreeZone Cancellations

TreeZone reserves the right to cancel any session at any time. This will usually be due to events outside of our control and for safety reasons.  In the unlikely event of this happening, we will attempt to reschedule the activity. If this is not possible, a full refund will be given.
We do not offer compensation for other costs incurred (for example travel costs).

Safety

TreeZone places great emphasis on safety, however there is an element of risk involved.  On arrival for your session everyone taking part must be included on a signed Acknowledgement of Risk stating that you understand the risk, and are fit and able to take part.  Under 18’s must be counter-signed by an Adult.  All participants must listen to and follow all the safety instructions given by an instructor, otherwise they may be removed from the course and no refund will be given.

Activity Feedback

TreeZone welcomes all feedback.  If you have a complaint you must inform us verbally within 24 hours of your session and in writing within a week of your session for your case to be assessed.  Any complaints made later than this will not be considered for a refund.