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Group Booking Terms and Conditions
These terms and conditions apply to any group with 12 or more participants, smaller groups choosing to pay for 12 places to secure an exclusive session and any groups who have requested special opening times.
Making a Group Booking
Provisional bookings are not accepted. Payment of a 25% deposit must be made to secure a booking and TreeZone cannot guarantee the availability of your chosen date and time until payment has been received. Final numbers must be confirmed and the remainder paid at least 4 weeks prior to the date of the booking.
More than 4 full weeks prior to the date of the booking – a full refund will be given.
Less than 4 full weeks before the date of the booking – no refund will be given.
Decrease in Group Numbers
– More than 4 weeks prior to the date of the booking – a full refund will be given for each cancelled place (please note that if the final numbers fall below 12, the group rate will no longer be available).
– 4 weeks or less before the date of the booking – no refund will be given.
Increase in Group Numbers
Subject to availability, group numbers can be increased at any time, including on the day of the activity, for an additional charge of the standard rate per person. TreeZone cannot guarantee availability for extra participants.
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