Office Hours Mon-Fri 9:00AM to 5:00PM

TreeZone Frequently Asked Questions

Is Treezone safe?

Yes!  Treezone uses the amazing ‘Speedrunner’ technology, which means you will be continuously attached to the safety system and cannot fall more than a few inches.

The Treezone team are trained to the highest standards and you will be fully briefed before you leave the ground.  The instructors are never far away should you need any help.  The biggest risk at TreeZone is that of getting the odd little bump and scrape as you swing through the trees like Tarzan!

TreeZone Safety Policy

TreeZone places great emphasis on the safety and comfort of our clients.

We only employ suitably qualified, well trained staff and use only modern, correctly maintained equipment.

TreeZone Courses are hazardous by their nature and participants must accept a certain element of risk during their session.  Parents and guardians must also recognise a degree of risk to their children.

To ensure everybody’s safety as far as possible, we reserve the right to postpone or cancel TreeZone sessions, as weather or group needs dictate.  If we believe that individuals are placing themselves or others at risk by their actions, we reserve the right to remove the person(s) concerned from the activity.

TreeZone is certified by the European Ropes Course Association (ERCA).  This involves an annual inspection of our courses and safety system as well as our risk assessments, operating guidelines and training programme. TreeZone instructors check the course thoroughly at the start of every day and are always on hand to help any participant anywhere on the course.

What happens if I fall?”

If you slip off an obstacle, our safety system will catch you. After a quick giggle you should be able to clamber back onto the course. If you are having a little more trouble, our instructors can come and give you a hand to continue round.

If for any reason you can’t go on and want to return to the ground, our team will assist you. For your safety, it is impossible to leave the course without a Treezone instructor.

Once you are released from the safety system and reach terra firma you cannot rejoin the course. We are unable to make refunds in this situation.

Do I have to go on the course with my kids?

Not if you don’t want to, the safety system will keep them safe the whole way round the course so you can leave them to it if swinging through the trees doesn’t take your fancy.

We do ask that you stay on-site for the duration of the session if you have any under 12 year olds taking part.  This is because we can’t guarantee what time they will finish and because they will have a the reassurance of a parent or guardian nearby should they need it.

Please note that once a participant has checked in and is in their climbing harness, we cannot offer a refund if they subsequently decide they don’t want to attempt the course.  Additionally, no refunds will be offered once they have started the course.

How fit and strong do I need to be?

You will need to be fairly fit and healthy with a reasonable level of mobility.  If you struggle on the shorter courses, it may be a good idea to have a second lap of that instead of progressing onto the big courses, which are longer, harder and higher.

What if I have a medical condition?

We are not able to give medical advice so we recommend checking with your doctor before you book.

I’m disabled, will I still be able to take part?”

That depends a lot on the type and severity of your disability.  We will always try our best to accommodate people and so far we have had an amazing variety of people who have successfully conquered the courses. We have some more information for you here and if you want to come and have a look around before you book to get a clearer idea of what TreeZone entails, then pop in and we’ll happily show you around and discuss your needs.

What shall I wear?”

Dress for a couple of hours in the great outdoors and be aware that the weather can change pretty quickly.   You will be wearing a harness and wobbling about above lots of spectators so skirts, kilts, dresses and swimwear are not appropriate. 

Trainers or walking boots are the best bet for your feet. Sandals, flip-flops, high heels or barefoot are not suitable. We recommend tying long hair back and removing jewellery before arriving.

Can I take my camera?

Cameras can be taken with you as long as they are secure so you cannot drop them from the course (we don’t want them to break, or perhaps land on someone’s head!). Other items should be stored safely in a zipped pocket, in one of our small free lockers in the cabin or left in the car or with a spectator.  We do not accept responsibility for your belongings while you are here.

Do you open in all weather?

Treezone is year round fun and operates in nearly all weathers! High winds, thunderstorms or heavy snow in the trees may force us to close the course for safety reasons. Contact us before you leave home if the weather is looking a little too ‘interesting’.

What will I see?

We are lucky to have Red Squirrels, Otters and Ospreys as neighbours. Keep your eye out and you may catch a glimpse of all kinds of nature while you’re up there. Treezone gives unique, spectacular views of the Cairngorm Mountains and Loch Lomond areas.  You’ll also see a bunch of grinning loonies swinging through the trees.

How many laps do I get?

You start with one lap on the short course, followed by one lap of the long course if you are tall enough and feeling brave.  Otherwise you can take a 2nd lap of the short course instead.

How long will it take?

That is a little bit of a “How long is a piece of string” question!  We find that most people take between 1 and 1.5 hours although this can vary considerably depending on how brave and strong you’re feeling on the day and also how busy it is.

Do I need to book?

It’s a very good idea to as we can’t guarantee a space for you unless you have a booking.  If you turn up on the day and we have space then that’s fine too, but we’d hate for you to be disappointed if we were full.

The simplest way to book is online.  Alternatively you can pop into the cabin with your payment or call us with your credit/debit card details.  Please note that we do not take provisional bookings and full payment will be required at the time of booking.

Can I leave feedback about my experience?

You certainly can and of course we welcome it.  You can give us reviews on Trip Advisor, Google and Facebook, whatever one you prefer to use.

We’ll send you an email after you’ve visited us with links to our review pages.

In Your Element